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HOUSING

This qualification will give you a solid introduction to the housing profession and build the essential knowledge needed to meet core professional standards.

It also includes practical content designed to help you understand your role, develop confidence in day‑to‑day tasks, and support you as you progress within the housing sector.

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Is this for me?

Who this is for:

You should be working in housing or a housing‑related role or have an interest in starting a career within the sector. The Level 2 course will equip you with the core knowledge and skills needed to understand how housing services operate and how your role contributes to supporting tenants and communities.

As with all of our programmes, the Level 2 Certificate in Housing connects foundational learning with real housing practice, delivered by industry experts who understand the realities of day‑to‑day work in the sector.

Who is this course for?

This course is ideal for individuals who are:

New to the housing sector
Working in housing roles without a formal qualification
Residents or volunteers interested in housing issues
Returning to study after a break in education

It’s particularly suited to those who want to build their confidence and knowledge before progressing to higher-level qualifications.

How long does the qualification take to complete?

The qualification is typically completed within 4 months, depending on the learner’s pace and availability to complete assignments but could take up to 6 months.

What progression routes are available after completing?

After completing the Level 2 qualification, learners can progress to:

CIH Level 3 Certificate in Housing Practice
Level 3 Housing/Property Management Apprenticeship
Housing-related roles within the sector

These progression routes can help learners build their careers and gain more advanced knowledge in housing.

Modules of Learning

The CIH Level 2 Certificate is made up of 4 modules of learning:

Professional Practice skills for Housing

The unit aims to provide an understanding of different roles within a housing context and the knowledge, skills and behaviours needed to fulfil them. The learner will also explore their personal and professional development.

Customer Service in Housing

The unit aims to provide an understanding of customer service including equality and diversity and an awareness of the needs of different customers within the housing context.

Housing provision and Housing organisations

The unit aims to provide an understanding of how housing is provided. Learners will consider different types of landlords, the range of services they offer, how they finance housing and the relationship between landlord and tenant.

Assets, repairs and maintenance

The unit aims to provide an understanding of main types of dwellings and how they are maintained and repaired.

Enrolment Process

Submit your details

Submit your details to us using the form below. This information will be processed by our Business Development team who will be in touch with you within 48 hours of receipt.

Onboarding

One of our Business Development operatives will make contact with you to discuss your needs and what next steps are required to set you up on your programme of learning.

Your learning schedule

You will be allocated a designated Development Coach who will teach your sessions and support you throughout your learning with the TLF.

Your schedule will include your planned tutorial sessions, submission deadlines for your coursework and your anticipated end date. You will also be able to contact your DC throughout your time on programme for any other questions you have.

Completion

When you have submitted all of your coursework assignments they will be moderated and sent to CIH for Certification. You will then receive your certificates.

Ready to get started?

Submit your details to us today and one of our Business Development operatives will be in touch with you within 48 hours!

Thank you!

Get up to speed with the sector in no time

CIH Level 2 Certificate in Housing

Is this for me?

Is this for me?

Is this for me?

Is this for me?

Is this for me?

Is this for me?

Is this for me?

Who is this course for?

How long does the qualification take to complete?

What progression routes are available after completing?

Modules of Learning

Professional Practice skills for Housing

Customer Service in Housing

Housing provision and Housing organisations

Assets, repairs and maintenance

Enrolment Process

Submit your details

Onboarding

Your learning schedule

Completion

Ready to get started?

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